Refund policy

Return & Refund Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

EYCA aims to make returns, replacements, cancellations, and refunds clear and straightforward. Please review this policy before placing an order.

1. Standard Returns

3-Day Return Window

Eligible standard return requests must be submitted within 3 days of delivery.

To qualify:

  • The product must be unused and in its original condition.

  • The product must not show signs of use, misuse, alteration, or accidental damage.

  • Original packaging must be retained and returned.

  • All applicable accessories, manuals, tags, components, and other supplied items must be included.

  • Your EYCA order number or valid proof of purchase must be provided.

  • The return must be approved by EYCA before the product is shipped back.

  • A continuous 360° unboxing video is required for standard return requests.

What Does Not Qualify as a Standard Return

A standard return is generally not accepted when:

  • You simply do not like the product after receiving it.

  • You do not like the colour that you selected and received correctly.

  • You do not like the product's appearance or design.

  • The size, shape, or dimensions match the information shown on the product page but do not meet your personal preference.

  • The product does not meet your personal expectations despite matching its published description and specifications.

  • You purchased the product by mistake.

  • You no longer want the product after placing the order.

  • The product is unsuitable for your personal preference or intended use despite being accurately described.

This does not apply to products that are defective, damaged, incorrect, materially different from the advertised product, or otherwise subject to a remedy under applicable law.

2. Defective, Damaged, Incorrect or Non-Working Products

If the product received is:

  • Defective or has a manufacturing fault.

  • Damaged during transit.

  • Not turning on.

  • Not working according to the advertised specifications.

  • Different from the product ordered.

  • Missing essential components.

  • Materially different from the description or specifications provided on the website.

24-Hour Reporting Requirement

Any request relating to a defective, damaged, incorrect, missing, or non-working product must be reported to EYCA within 24 hours of delivery.

To help EYCA verify the condition of the product at the time of delivery, the claim must be submitted along with a continuous, uninterrupted 360° unboxing video clearly showing:

  • The sealed package before opening.

  • The shipping label.

  • The condition of the outer packaging.

  • The complete unboxing process.

  • The product and all included accessories or components.

  • A clear 360° view of the product immediately after unboxing.

  • Any visible damage, defect, missing item, or other issue.

Claims submitted after 24 hours or without the required continuous unboxing video may not be eligible for assessment or resolution, subject to applicable consumer-protection laws.

Customers should avoid using, modifying, or attempting to repair a product that appears defective or damaged before contacting EYCA.

After reviewing an eligible claim, EYCA may provide an appropriate resolution, including:

  • Replacement.

  • Repair, where applicable.

  • Return and refund.

  • Another appropriate resolution.

The final resolution may depend on the nature of the issue, product availability, applicable warranty terms, and applicable law.

3. Unboxing Video

For your protection and to help EYCA verify delivery-related issues, customers should record and retain a continuous 360° unboxing video when opening their order.

For claims covered by this policy, EYCA may request the video and supporting photographs or information.

If the required video is not available, it may make it more difficult for EYCA to verify the condition of the package and product at the time of delivery and may affect the outcome of a return or replacement claim, subject to applicable law.

4. How to Request a Return or Replacement

Contact EYCA Customer Support:

Email: everythingyoucareabout@gmail.com

Please provide:

  • EYCA order number.

  • Name and contact details used for the order.

  • Reason for the request.

  • Clear photographs, where relevant.

  • Packaging photographs, where relevant.

  • 360° unboxing video, where applicable.

Do not ship a product back until EYCA has approved the request and provided return instructions.

Products returned without prior approval may not be accepted or processed.

5. Product Condition for Standard Returns

For an approved standard return:

  • The product must be unused.

  • The product must not show signs of use or misuse.

  • The product must not have been modified or altered.

  • Original packaging must be included.

  • All applicable accessories and components must be included.

  • Manuals, tags, and other supplied materials must be included where applicable.

EYCA may reject a standard return if the product has been used, modified, damaged, or otherwise altered after delivery.

6. Return Shipping

Return shipping charges are borne by the customer for all orders and all return types, including standard, defective, transit-damaged, incorrect, and non-working product claims, subject to applicable law.

Once a return is approved, EYCA will provide instructions on where and how to return the product.

  • EYCA does not reimburse or prepay return shipping charges unless required by applicable law or otherwise confirmed by EYCA.

  • Customers are responsible for arranging and paying the return courier.

  • Do not send a return to an address unless EYCA has provided return instructions.

7. Non-Returnable Products

Certain products may not qualify for standard returns because of their nature, hygiene considerations, customization, or applicable law.

These may include:

  • Products specifically marked as non-returnable on the product page.

  • Personalized or customized products.

  • Products that cannot reasonably be resold due to hygiene or safety considerations after opening or use.

  • Products damaged through misuse, negligence, accidental damage, or improper handling after delivery.

  • Gift cards, where applicable.

  • Clearance or sale products specifically identified as non-returnable on the product listing.

These exclusions do not limit rights or remedies available under applicable Indian consumer-protection laws.

8. Exchanges & Replacements

If you receive a defective, damaged, or incorrect product, EYCA may provide a replacement where available.

For an approved replacement:

  • The original product may need to be returned and inspected.

  • Replacement is subject to product availability.

  • If the same product is unavailable, EYCA may provide another appropriate resolution depending on the circumstances and applicable law.

9. Order Cancellation

EYCA provides a 15-minute cancellation window for orders that have not yet been processed or fulfilled.

To request cancellation, contact:

everythingyoucareabout@gmail.com

Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the applicable return process may apply.

10. Refunds

Once an approved return reaches EYCA, the product may be inspected to confirm its condition and eligibility.

If the refund is approved:

  • Prepaid-order refunds will generally be issued to the original payment method.

  • For Cash on Delivery orders, EYCA may request appropriate bank account or other payment details needed to process the refund.

  • Refund processing time may vary depending on the payment gateway, bank, card issuer, or financial institution.

  • Any applicable deductions, including return-shipping charges where applicable, will be communicated where permitted by law.

  • After EYCA initiates the refund, the time for the amount to appear in your account depends on your bank or payment provider.

11. Returns Sent Without Approval

Sending a product back without prior approval does not automatically qualify the order for a refund.

Returned products will be reviewed against the applicable return requirements.

If a return does not qualify, EYCA will contact you regarding the available next steps.

12. Refund Delays

If an approved refund has not appeared within the timeframe communicated by EYCA:

  1. Check with your bank or payment provider first.

  2. If the issue remains unresolved, contact EYCA at everythingyoucareabout@gmail.com.

Please include:

  • EYCA order number.

  • Refund confirmation details.

  • Any payment information requested by the support team.

13. Customer Responsibilities After Delivery

To help resolve issues quickly, customers should:

  • Record and retain a continuous 360° unboxing video when opening the order.

  • Inspect the package and product immediately after delivery.

  • Check for visible physical damage before using the product.

  • Keep the original packaging until the product has been inspected and confirmed to be in good condition.

  • Report visible transit damage as soon as possible.

  • Avoid using or modifying a product that appears damaged or defective before contacting EYCA.

14. Product Information

EYCA makes reasonable efforts to provide accurate product information.

Before purchasing, customers should review:

  • Product images and videos.

  • Colour options.

  • Dimensions and weight.

  • Materials.

  • Features and specifications.

  • Compatibility information.

  • Usage instructions.

  • Product limitations.

  • Other information provided on the product page.

Minor differences in colour or appearance may occur because of lighting, photography, device displays, manufacturing batches, or normal material variations. Such minor variations do not necessarily constitute a defect or material mismatch.

If a product received is materially different from what was advertised or ordered, please contact EYCA for assessment.

15. Applicable Consumer Rights

This policy describes EYCA's standard return, replacement, cancellation, and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to customers under applicable Indian consumer-protection laws.

Where applicable law provides a customer with rights or remedies that differ from this policy, applicable law will prevail.

16. Contact Us

EYCA Customer Support
Email: everythingyoucareabout@gmail.com

Please include your EYCA order number in all return, replacement, cancellation, or refund-related communications.

EYCA
Everything You Care About.